Privacy Policy

The White Glove Maid Service Privacy Policy

Thank you for choosing The White Glove Maid Service for your cleaning needs. We are committed to ensuring that your privacy is protected and that we provide professional, dependable services. Please take a moment to review our policies and guidelines. Should you have any questions, feel free to contact us. We are dedicated to transparency and quality service.

Cancellation Policy/Schedule Changes (fees may apply)

Review our cancellation policy here.

Reminders

We send reminders via email and text. You may opt out of one or both by contacting our office.

• Initial Reminder: Sent 3 business days before cleaning.
• Final Reminder: Sent 1 business day before cleaning with a 1-hour arrival window.

Arrival Times

We cannot give exact times. We schedule cleanings based on your preferred arrival window, but circumstances like the condition of prior homes may affect arrival times. Our general arrival windows are:

• 1st arrival: 8:30 am to 11:30 am
• 2nd arrival: 10:30 am to 1:30 pm
• 3rd arrival: 11:30 am to 2:30 pm
• Flex arrival: 8:30 am to 2:30 pm

Payment Policy

Prices are non-negotiable after booking. Payment is due upon receipt. We only accept debit or credit cards. Payment is processed after cleaning, and any cancellation or rescheduling fees will be charged to the card on file.

Tipping

Tipping is not required but appreciated. If you would like to tip, we suggest 10% to 20% of the cleaning cost. You can add this by giving us a call or by clicking this link.

100% Quality Satisfaction Guarantee Policy

We guarantee the quality of our work. If any issues arise, report them within 48 hours. We will return to correct any issues at no additional charge. Please do not correct issues yourself before notifying The White Glove Maid Service management, as we need the opportunity to inspect and address them. Discounts and credits are not given.

Breakage/Damages

We are bonded and insured and take responsibility for any breakage or damage caused by the negligence of our employees. Employees are trained to report all breakages immediately. We will assess incidents case by case and reimburse costs up to $100 per item when negligence is evident. Items over $25 must be verified before replacement or reimbursement.

We cannot accept responsibility for breakage due to items that are inherently unstable or delicate. If you have concerns about such items, please let us know so we can avoid them during cleaning.

Supplies and Equipment

We provide all cleaning supplies and equipment. If you prefer we use your own, we are not liable for any damages caused by your supplies. If your supplies require additional time to use, we may adjust your pricing.

Cleaning Area Restrictions

For liability reasons, we limit the height we can clean. We carry step stools and extendable dusters and generally clean up to what we can reach. We usually don’t clean outside areas unless specified during booking.

Team Policy

We schedule based on geographic location and strive to keep the same teams on the same routes, but we cannot guarantee the same team for every visit.

Quotes for One-Time Services and Initial Deep Cleans

Our pricing is based on the square footage of the property. If the scope of work significantly exceeds expectations, The White Glove Maid Service reserves the right to contact you for an extra fee.

Items Left at Make-Ready Cleans

The White Glove Maid Service is not responsible for any items left at vacant make-ready cleanings. Please remove all personal property from the premises before cleaning.

Customer Feedback

We value your feedback! After each cleaning, we will send an email or text with a link to provide feedback or post an online review.

Skip Service Policy

If you are a routine customer and reschedule, your next cleaning will reflect the appropriate frequency rate. Skipping routine cleanings will result in adjusted pricing for the next visit.

Pet Policy

Please contain your pets while we are cleaning. Although we take care, we cannot be held responsible for any pet incidents. If a pet is loose and our employee feels unsafe, they are not required to enter the home.

Solicitation of The White Glove Maid Service Employees

Please note that our employees are prohibited from accepting private work from White Glove Maid Service clients unless approved by us. Please do not solicit our employees for side jobs.

Price Increase

The White Glove Maid Service reserves the right to increase prices at any time.

Privacy Statement

The White Glove Maid Service is committed to protecting your privacy. When you provide us with information via our website’s online forms, rest assured that it will only be used in accordance with this privacy statement.

We may collect the following information through our online forms:

• Name or name of your client
• Mailing/delivery address
• Contact information, including email and phone number

This information helps us fulfill services and may also be used for internal record keeping, feedback collection, promotional emails, and market research purposes.

We are committed to securing the information we collect online. We use appropriate physical, electronic, and managerial measures to prevent unauthorized access or disclosure.

The Use of Cookies

We use cookies to analyze web traffic and improve our website’s functionality. You may choose to accept or decline cookies through your browser settings. Declining cookies may limit website features.

Links to Other Websites

Our website may contain links to other websites. The White Glove Maid Service is not responsible for the content or privacy practices of these external sites.

Security of Your Personal Information

The White Glove Maid Service will not sell, distribute, or forward your personal information to third parties without your written permission, unless required by law. You may request a copy of the personal information we hold by contacting us.

If any information we hold is incorrect, please notify us so we can update our records.

By submitting this form, you acknowledge that you would like to be contacted by The White Glove Maid Service at the phone number provided. The White Glove Maid Service may contact you about its services through various automated and recorded means including telephone, text, and email. Note: Messaging frequency may vary and data rates may apply.

By continuing to use our services and website, you acknowledge that you have read and agree to these policies. Thank you for choosing The White Glove Maid Service.