At White Glove Maid Service, we understand that life can be unpredictable and plans can change. To ensure we provide the best service to all our clients, please review our cancellation policy below:

1. Notice Requirement:

   • If you need to cancel or reschedule your cleaning appointment, we require a minimum of 24 hours’ notice.

2. Cancellation Fee:

   • A cancellation fee of $50 will be imposed for cancellations or reschedules made with less than 24 hours’ notice.
   • This fee also applies to cancellations or reschedules due to water or electricity being off at the service location.

3. How to Cancel:

   • To cancel or reschedule your appointment, please contact our customer service team by phone or email at least 24 hours in advance. Call to cancel.

4. No-Show Policy:

   • If our cleaning team arrives at your location and is unable to perform the service due to the above-mentioned issues or if no one is available to grant access, the $100 cancellation fee will be applied.

5. FRIDAY AFTERNOON AND WEEKEND CHANGES:
   • Please note that if you submit cancellations/schedule changes on a Friday for a Monday the $50 fee will apply due to our offices being closed over the weekend. If you submit cancellations/schedule changes after hours on Friday or over the weekend for a cleaning on Monday, the same day 50% cancellation fee will apply.“

6. Refunds and Credits:

   • If you cancel with more than 24 hours’ notice, any pre-paid amount will be credited towards your next cleaning service or refunded upon request.
   • Cancellations with less than 24 hours’ notice will incur the $50 fee, with the remaining balance (if any) credited towards future services.

We value your business and appreciate your understanding and cooperation with our cancellation policy. This helps us ensure our schedule runs smoothly and allows us to provide exceptional service to all our clients.

If you have any questions or need assistance, please contact our customer service team. Thank you for choosing White Glove Maid Service!